Privacy Policy

1. Introduction

Raj Gharana Vaishali ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our hotel, use our website, or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you make a reservation, register for our loyalty program, contact us, or use our services. This may include:

• Name, email address, phone number, and postal address
• Date of birth and government-issued identification details
• Payment and billing information
• Dietary preferences, special requests, and accessibility requirements
• Communication preferences and marketing consents

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookie data and similar tracking technologies

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and manage your reservations and bookings
• To provide and improve our hotel services and guest experiences
• To communicate with you about your stay and respond to inquiries
• To send promotional materials and special offers (with your consent)
• To process payments and prevent fraudulent transactions
• To comply with legal obligations and protect our legal rights
• To analyze website usage and improve our online presence
• To personalize your experience and tailor services to your preferences

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, reservation systems, marketing agencies, and IT service providers. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our guests or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website. For more information about the cookies we use, please refer to our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures for staff
• Secure payment processing systems compliant with industry standards
• Regular staff training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable efforts to safeguard your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and transaction records are typically retained for 7 years in accordance with accounting and tax regulations. Marketing consent data is retained until you withdraw your consent or request deletion.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for marketing purposes
• Portability: Request transfer of your data to another service provider
• Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child without proper parental consent, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We are committed to addressing your concerns and will respond to all inquiries within a reasonable timeframe.